SOE - Team Manager

1 openings in Jakarta, Indonesia


  • Managing and coordinating the SOE (System Operation Engineer) team. The main aim for this coordination is to ensure that the system runs efficiently without interruption.
  • Assist in coordinating operations and engineering teams in order to identify errors and anomalies.
  • Identify and verify service impact to subscribers and dispatch subject matter experts in support of problem resolution.
  • Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.
  • Staff a team of approximately 15 - 20 SOE personnel.


  • Excellent written and verbal English communication skills.
  • Must have worked in a 24x7x365 System Operations Centre.
  • Ability to think quickly, take the initiative and willingness to make judgment calls.
  • Willingness and ability to learn new cloud services / technologies quickly, often without the focus of formalised training.
  • Experience as NOC manager, including personnel, shift coordination, management and making daily reports on shift operations and issues handled / escalated.

Bonus points for experience with:

  • Working with Google Cloud or AWS.
  • Cloud operational tools such as OpsGenie.
  • Cloud monitoring tools such as Datadog, AppDynamics, NewRelic.
  • Bash Scripting, Python, Ansible, Vagrant
  • Databases; relational or NoSQL
  • Continuous integration; Jenkins
  • Rundeck

What are we about?

KMKOnline is building services for everyone in Indonesia — defining the digital landscape of our 13k island archipelago.

We develop software in an Agile way, using Extreme Programming methodologies.

That means we embrace change, but it doesn't mean we work crazy hours.

We maintain a sustainable pace (8 hour days, no overtime, no nights or weekends) because everyone needs a life.

Pair programming, test driven development, continuous integration, and continuous deployment are core to our principles.

Some of your future coworkers:

Julian Gomez
Robertus Negoro
Ridho Adya Pangestu
Togar Lamhot Butarbutar
Hofid Mashudi
Apply Now